I’m Marci and I understand digital.

I am a New York-based digital strategist with a background in experience design. I work with agencies, Fortune 500 companies, and startups to figure out how to best meet their brands’ needs on the web. Learn more...

Tag Archives: digital

If I Can Dream – How Digital is Changing Our Definition of Entertainment

This week marked the launch of the very first online-based reality TV show. ‘If I Can Dream‘ is a new series from American Idol creator Simon Fuller that takes five Hollywood hopefuls (all quite attractive, obviously) and places them in a beautiful house where they are taped 24-7 as they try to live their dreams. Think ‘American Idol’ meets ‘Big Brother’. This article from Fast Company describes the vibe pretty well:

“The evocative pipes of Elvis, lingering shots of five impossibly pulchritudinous young ‘uns in underwear wafting around an impossibly beautiful house. A cross between Idol and Big Brother, the show–the first to be streamed via the Internet on Hulu– follows a wannabe model, three actors and a musician as they try to make it big in the town of Tinsel. The social media presence is overwhelming. You can tweet, FB, MySpace, blog and sms the quintet and, if one of them should make it big, vote to choose their replacement.”

What’s interesting about this show is that, at the moment, it is entirely digital. In addition to episodes airing on Hulu, it has a highly interactive web site that allows you to watch the house live, 24-7, from the point of view of over 50 cameras. You can track the individual cast members and dynamically follow them as they move throughout the house, focus on a single room, or just watch the producer’s selection of the most interesting things happening at the moment.

So what does it mean?

The world’s becoming digital

Five years ago, or even one year ago, there’s no question that this show would have been launched in partnership with a major television network. But as all forms of entertainment become increasingly digital, it makes more sense to publish the show online. Producer Michael Herwick breaks it down:

“[Young people] digest the internet, they’re socially interactive, and they’re shooting their own videos on YouTube and getting discovered. We’re just saying that’s where it’s at right now, and we’re creating a project around that.”

This approach seems to resonate with the target demographic. A few commenters on a Perez Hilton post discussing the show say:

“I always watch American Idol on line.. These days people don’t watch TV.. Unless there’s no internet..” -evancalo
“I fucking LOVE HULU! Down with paying for cable!” -holyfuck

Celebrity requires interaction

“Someone tweet me and tell me what I should do” – Giglianne, the aspiring model.

I am not a fan of reality shows, but because of my husband’s involvement, I’ve been tuning into the site periodically. And the moment that hooked me was when, on the day the cast moved in, they all sat around a television that was showing live Twitter comments and questions directed at them. The cast immediately began to interact with the fans – making shout-outs, answering questions, and just chatting. This level of interactivity allows for fans to be more than just a passive audience, and that decision was made by design:

“I am determined to continue challenging convention and pushing the boundaries of mainstream entertainment. The next frontier is the video world of authentic real-time interaction. ‘If I Can Dream’ experiments with technology to provide for the first time a complete open-door opportunity that allows the viewer to experience reality in a way never before attempted.” – Simon Fuller

Modern day celebrities are increasingly interacting with their fans – just look at all the celebs on Twitter. It’s interesting to think that, in years to come, this type of interaction and a sense of responsibility towards fans might become standard.

Always-on entertainment

Another interesting aspect of the show is that it’s always on. The 30-minute Hulu program is really only a small piece of the overall effort. Producer Michael Herwick describes Fuller’s vision:

“I think Simon’s vision was to give people complete access into what it really takes to try to make it in Hollywood. He said that nobody’s ever shown that world in a legitimate sort of way, and he wanted to give complete access to it. I also think that he really loved the idea of video communication and that the whole world is so interconnected, everyone’s video chatting. It just felt like a natural fit for modern technology.”

In advertising, we talk a lot about how digital has shifted from initiative based efforts to always-on platforms. It’s interesting to think that this shift might be happening in entertainment as well.

What does it all mean?

When I was watching the site on Tuesday evening, I started to get a strange feeling. The voyeurism of watching the cast in the house- live, unfiltered- combined with their interactions with viewers on Twitter felt slightly uncomfortable (and very unfamiliar), but it was also extremely compelling. I couldn’t turn it off. It felt completely and utterly new. To throw some marketing speak into the mix, it felt like I was watching a paradigm shifting. And that’s not a feeling that I get often.

We know that digital technology has changed the ways in which we connect with one another. We know that it changes our behaviors. Now we’re seeing how it can change our very definition of, and expectations from, entertainment.

Full disclosure: My husband, a partner at Poke, led all the digital for this project. So I’ve been hearing about the show for over a year (and ate a lot of dinners alone while he worked late on it!). However, any opinions expressed here are, as always, my own.

Digital Strategies for Luxury Brands

I recently uploaded a report outlining the top 10 strategies used by luxury brands to engage with consumers digitally. I wrote this report with my colleague Phil Jackson at Publicis when we were working on the Cadillac new business pitch a few months ago. We didn’t win the business (unfortunately), but I think the presentation has value for anyone who works with luxury brands online. Check it out!

View more presentations from Marci Ikeler.

2010 Trends in Advertising Video

The folks at Miami Ad School were kind enough to record my presentation last Monday (and do some very good editing!). It’s about a half hour long in total, split into four parts. Here’s the video:

Part 1

Part 2

Part 3

Part 4

Not too bad, right? I’ve been interested in moving to teaching and speaking more, and I don’t think this was a terrible first attempt, although there is certainly room for improvement (I say “kinda” a lot).

In case you didn’t see it before, here’s a link to the presentation itself on Slideshare.

2010 Trends in Digital Marketing (Presentation to Miami Ad School)

Several months ago, I was asked to be a guest teacher at Miami Ad School for their “Industry Heros” course. This is a program in which, each week, students receive a lecture and 2 classes from a different professional in the industry. I am thrilled to be a part of this for a few reasons: first of all, it’s a great program and it’s an honor to participate; secondly, the students are incredibly creative and inspiring; and finally, it’s a chance to escape the freezing weather in New York for sunny Miami.

On Monday, I gave a lecture about some trends in digital marketing and advertising that I see being important in 2010. Last night I uploaded the deck to Slideshare, and this morning I was thrilled to find that it was picked as one of the featured presentations for Slideshare today (yay!). So please take a look – I’d love to get feedback.

The care and feeding of a new media diet

Having spent most of this week in bed, I feel spectacularly unqualified to write my usual “week in review” post. Instead, I’m going to answer a question I get a lot: how do I keep up with what’s going on in the digital world?

The simple answer is: I spend time in it. But to keep up with news, I’ve gotten into a routine that I follow pretty much daily, aside from when I’m sick/ in the last stages of a pitch/ out of town. It might sound like a lot, but I generally spend an hour each morning completing all the steps listed below.

Of course, this is just what works for me – lots of other folks have routines they prefer, and you can tweak this to your satisfaction. Here it goes:

1. Check Twitter

I check my Twitter feed first because, being real-time, it is generally the source for the most up-to-date news. At this point it’s worth while to spend a few minutes discussing who I follow on Twitter.

Scanning and re-tweeting

I primarily use TweetDeck to browse Twitter, and as a default I believe it opens up your friends’ 100 most recent tweets. For me this is a good amount to scan through every morning. The word “scan” is important – I definitely do not read every tweet. I flip through looking for words that jump out for me, paying particular attention to my favorite tweeters (sorry, I know how obnoxious that phrase is, but it’s descriptive). If I see something that is well-written and immediately interesting to me, I re-tweet it (I prefer the old-style of retweets: using “RT” or “via” syntax, rather than Twitter’s new built-in retweet feature, but that’s just me. If you have no idea what I’m talking about, read this).

Friends and followers

It’s really important to get your Twitter list to a point that is useful and relevant for you. I use WeFollow and Twitter lists to find new and interesting people (you can see what Twitter lists I’m following here). I also follow people I see my friends/ favorite tweeters talking to (or sending out Follow Friday recommendations for). Finally, I have a column set up in TweetDeck that shows new followers, and if they don’t appear to be total jackasses/ spam/ porn stars, I follow them back. Also, I’m not shy about unfollowing people if I don’t find their tweets useful.

A note about Twitter

A lot of people ask me what Twitter’s good for. The simple answer is that it’s not right for everyone. For me, it’s become similar to how I use RSS (see below), because the topics I’m interested in (digital, social media, technology) are heavily discussed on Twitter. If your interests are, say, medieval history and Danish shoe cobbling, you might have less luck (although you never know, times are changing). I also think that it’s increasingly important for people who work in digital media to have a respectable Twitter presence. I’m not talking a million followers, but you have to participate. If you don’t, it says something about how much you really know about your profession. Reading articles about Twitter is not the same as participating, because it’s constantly changing.

2. Read your “required” RSS feeds

Google Reader is my favorite place on the internet. It’s the single biggest source of information, entertainment, inspiration, and procrastination that I know.

What is Google Reader?

Feel free to skip this section and the next if you’re already a fan, or if you have an alternate RSS solution that works for you. Google Reader is an RSS aggregator. Learn about RSS here, and RSS aggregators here.

If you have a Google account, which you probably do, you have Google Reader – click this link to view yours.

Setting up your feeds

Just like Twitter is only as valuable as the people you follow, Google Reader is only as valuable as the sites you subscribe to. Personally, I subscribe to hundreds of sites. However, as with Twitter, I don’t read them all. I have set up a list of sites that I call “required” – meaning that I try my best to read all their posts every day. Together they generate about a thousand posts per day (see the next section for details on how I manage these posts).

Like Twitter, it will take time to get your list of “required” sites to a happy place. If your interests overlap with mine, you can start by subscribing to my required sites. Also, you can subscribe to my list of “Shared” items (for more about sharing, see the next section).

Scanning and processing your feeds

Even within my “required” feed, I don’t read every post – the beauty of Google Reader is its simple interface, which lets you quickly navigate from post to post by using the “J” key. I generally scan through the headlines and only read posts that strike my interest. If an article is interesting, I will do one of the following actions:

  1. Share – If I think something will be interesting to share with my Twitter followers, I open the article in a new browser tab for processing in the next step (see below). I also generally mark the article as “Shared” in my Google Reader.
  2. Read later – If it’s a long article and I don’t have time to read it at the moment, I use the Read it Later tool. This is a nifty application that integrates with Firefox as an extension, and adds an icon to each article in Google Reader. Adding a post to this tool causes it to be automatically downloaded to the companion iPhone app as well. I’m experimenting with Instapaper, a similar tool that also supports downloading to the Kindle.
  3. Save for reference – If the post contains information that I think I will need to reference at a later time, I add the link to my Delicious bookmarks with relevant tags.

3. Share interesting links

Now we’re back to Twitter. I like to share interesting links that I find via my Google Reader on Twitter. I use a tool called HootSuite for actually publishing tweets (I use TweetDeck, mentioned above, mainly for reading tweets). In my opinion, HootSuite has two killer features.

  1. It lets you schedule tweets for a later time – As I mentioned above, I complete this entire routine in an hour first thing every morning. However, I don’t want to send out 10 tweets within the span of 15 minutes for a few reasons. First of all, it’s annoying to see 10 tweets in a row from one person. Secondly, I like to space my tweets throughout the day so that different people see them at relevant times. If I sent out all my tweets in the morning, someone who checks their Twitter at lunchtime wouldn’t see any activity from me at all.
  2. It tracks clicks to the links you share – Other services do this as well, but HootSuite has a nifty tracking mechanism. It shortens the URLs you share so that you can track how many people click on them. This is interesting because it helps you see how popular different content is with your followers. If someone retweets you, but keeps the HootSuite URL, you can count those numbers as well.

So, for each of my open tabs, I set up a tweet, scheduled at approximately half hour intervals throughout the day.

Summary

Shew. That’s a lot of text to describe something that doesn’t actually take a lot of time. However, be reassured – most of the work is in the setup, not the daily reading.

At this point I should probably say that, although I spend about an hour doing the bulk of my work reading and sharing, I do check Twitter and HootSuite periodically throughout the day to see how people have responded to my tweets. I’ll also reply to anyone who’s asked a question about something I shared. I also might check Google Reader if I have time over lunch.

That’s it! I hope this was helpful.

Links of the Week

Links of the Week

  • The Ford Fiesta Movement – the highly successful, social-media based, influencer-marketing program run to promote the 2011 Ford Fiesta – has wrapped up. By all accounts the campaign was a success, and is an interesting case study of a successful promotion using non-traditional marketing. Check out Scott Monty’s blog for a write-up (he’s the chief Social guy at Ford).
  • Time Magazine released a concept video for the “magazine of the future”, which is similar to the concepts for the Apple Tablet which have been circulating online. It’s an interesting piece of futurism, but, as Luke Wroblewski of Yahoo! points out, there several nearer term innovations that would help magazines work in the digital world.
  • Google is changing the way that it presents first-click free content. Right now, publishers that have a paywall allow Google to index their content so that they appear in search results. Users who come to the publisher from Google can view the first page free, but then have to subscribe. Some people were abusing this by figuring out how to search Google for subsequent pages, thus getting all the content for free. To solve this issue, Google is allowing publishers to limiting the number of free views a single user can get to 5 per day. There’s a lot of confusion around what this change means (which, in short, is not much).
  • IKEA released their 2010 catalogue as a free, interactive iPhone app. It’s a cool way of distributing their catalogue, but unfortunately there’s no interactivity (you can’t click a product and view details on the web site, for example).

Digital Advertising Team Roles

As digital technologies and behaviors change rapidly, so do the roles and titles of the people who work in the digital space. Over the past 15 years, as digital design has matured and grown, a wide variation of titles have been proposed and used. Some are particularly confusing – What in the world is a Technopologist? What’s the difference between an interaction designer and an interactive designer? (It’s a big difference, actually). Even people working in the industry can’t keep up.

Given the constant shift, and the lack of consistency across the industry, it would be impossible to provide a definitive list of these roles. This list is an attempt to map some of the more common titles to a set of roles and tasks.

  • Digital Strategist
    (aka Digital Planner, Marketing Technopologist, Interactive Strategist, Digital Analyst)

    Leads the research, analysis, and strategic recommendations for solving the business problem online. Defines the thought process and brand POV, and provides executional recommendations to the creative team.

  • Social Media Specialist
    (aka Social Agent, Community Manager, Outreach, Digital PR)

    This title refers to two distinct roles; the person filling the role may provide one or both of the definitions described.

    In one sense, this title is an almost exact overlap with the digital strategist role, but with a focus on social media research and executions.

    In the other meaning, it refers to a person responsible for social media outreach after the product launch. This might involve interfacing with influencers, blogger outreach, seeding, and community management.

  • Content Strategist
    (aka Editor, Senior Copywriter)

    A content strategist is responsible for planning an ongoing approach to content creative, publishing, and governance. This practice includes: editorial strategy, metadata strategy, search engine optimization (SEO), content management strategy, and the definition of content distribution channels.

    This is a relatively new practice and is not yet widely adopted, although that is changing rapidly.

  • Creative Director (CD)
    As in traditional advertising, the CD is responsible for leading the creative team (UX designer, visual designer, copywriter) and managing all aspects of the product/brand’s tone across multiple media, based on input from the strategist. The CD’s background might be UX Design or, more frequently, Visual Design.
  • User Experience (UX) Designer
    (aka Interaction Designer, Information Architect, HCI Designer, Usability Expert, Experience Planner, Experience Strategist, Business Analyst)

    The UX designer creates the architecture and interaction models for a specific execution, owning all aspects of the user’s interaction with the product: how it is perceived, learned, and used.

    At the highest level, this role can overlap extensively with the Digital Strategist. However, the focus is not the “what” but the “how” – the UX designer investigates consumer behavior in interacting with products and related processes.

    At lower levels, this role is responsible for creating wireframes, site maps, and functional specifications that detail all aspects of a product’s interaction and functionality with the consumer.

    In certain projects this role might not be necessary (for example, a branded email campaign or Facebook page doesn’t allow for much variation in interaction, in which case visual designers will typically handle the design on their own).

  • Visual Designer
    (aka Art Director, Interactive Designer, Creative Director, Web Designer, Digital Designer)

    The visual designer is responsible for all visual elements of the product – logo, colors, fonts, and layout. Additionally, visual designers work with the UX designer to ensure that the interactions of the site “feel” appropriate for the brand.

  • Interactive Designer
    (aka Flash Designer, Flash Developer, Creative Technologist)

    An interactive designer designs and develops interactions in rich technologies (usually Flash). This role overlaps with the development team.

    Projects that do not require Flash (or similar rich technologies) don’t usually have this role.

Consider Digital from the Beginning

Three-year-old boy: This is an iPhone, it can play YouTube videos.
Three-year-old girl: I know.

And this — my dear clients, marketers, colleagues, and friends — is why you have to consider digital from the beginning. Your audience certainly will.

Via Overheard in New York.

Is Advertising Failing on the Internet?

There’s been a lot of chatter around this TechCrunch article by Eric Clemens, with some folks up in arms about it’s content. When I actually got around to reading the original piece, I was surprised to find that I agreed with quite a bit of it:

Traditional advertising simply cannot be carried over to the internet, replacing full-page ads on the back of The New York Times or 30-second spots on the Super Bowl broadcast with pop-ups, banners, click-throughs on side bars.

and

Pushing a message at a potential customer when it has not been requested and when the consumer is in the midst of something else on the net, will fail as a major revenue source for most internet sites.

What I do not agree with is the narrow definition of advertising that Clemens proposes. Although what he states as his definition is somewhat broader, it is clear from most of the article that he mainly has traditional push advertising in mind.

We live in a world that is anchored, for better or for worse, in commercialism. Our lives are full of brands, and our identities are built around the brands we choose to consume. I use a Mac, not a PC. I will never shop at a Walmart, but Target is okay. I don’t eat at McDonald’s but I’ll happily have a sandwich from Pret a Manger.

These affiliations do not exist in a vacuum; I’ve built them over the course of a lifetime of interactions with these brands – and an important voice in these interactions is advertising. It certainly is not the only voice, but it’s definitely there. And going forward, we (as advertisers) need to find new ways to give our voice.

I agree with Clemens that banner advertising, commercials, and other undesired “push” advertising are failing. That’s why we’re seeing the old-world media models of TV and print bite the dust. But there are other ways to engage with brands and to get a brand’s message out there to people who actually want to hear it.

I’m in good company: here’s some likeminded thoughts from Noah and Rick of The Barbarian Group.