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portfolio » deliverables » usability testing »
Johnson & Johnson Intranet Portal
Role: User Experience Lead (via Poke New York)
Dates: November 2007 – January 2008
Citigroup B2B Web Platforms
Role: User Experience Team Lead (via Roundarch)
Dates: August 2006 – July 2007
I worked at Roundarch for a year on a variety of projects for Citigroup. My main focus was on creating rich information and reporting systems for their Prime Brokerage division (formerly Smith Barney).
To kick-off this effort, I led a series of investigative interviews with business stakeholders and clients in New York and London, following contextual inquiry methods. Using this information, our team worked with the client’s technical teams, business stakeholders, and project management to determine project strategies and priorities.
After the design goals and project scope were agreed upon, I led a team of Information Architects at Roundarch in creating rich internet designs for complex displays of financial market data, utilizing the capabilities of technologies such as Flex, Laszlo, and Ajax.
We followed through on these design efforts through extensive usability testing (conducted both in-person and remotely), which helped to further refine the design and influenced the end product’s success.
Pfizer Sales Force Software Suite
Role: User Experience Lead (via Carbon Consulting Group)
Dates: February 2004 – July 2006
Goldman Sachs Intranet Applications
Role: Web Design and Usability Consultant
Dates: March 2002 – February 2004
At Goldman Sachs, I first began to consider the disciplines of information architecture and interaction design (although both terms – as well as the fields themselves – were in their infancy). I was half of web design and usability team in the technology department for the Investment Banking Division, overseeing the structure and design of a variety of internally used applications, including reporting, market data, and document management systems.
One of the interesting aspects of this role was the creation and management of a detailed system of design standards, which were used across all intranet web applications. At first, the main goal of the standards was to ensure visual consistency. Over time, this domain expanded to include standard interactions and culminated in the development of a detailed design pattern library.
